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Desktop Support Technician

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Job Details :

Job Number 4348
Location Tigard, OR Pay Rate
Experience 5+ years of Desktop Support experience

Job Description


Capabilities and Skills:

Experience with:
- Microsoft Windows 7, 10
- Microsoft Office 2010, 2016
- Microsoft Outlook 2010, 2016
- Active Directory
- Microsoft Service Center Configuration Manager (SCCM) or software deployment tools
- Pre eXecution Environment (PXE) network boot process (Optional)
- Internet Explorer 11
- Reimaging machines
- Laptop and workstation setups according to client configuration requirements
- Troubleshooting software and hardware
- Work area organization and cleanliness
- Ability to lift 50 lbs.

- Responsibility for up to 160 Tier II (desktop support) incidents and service requests assigned via Compass.
- Common desktop support incidents and service requests include, without limitation:
a. Break/fix issues;
b. Network or application access issues;
c. Virus alerts;
d. Equipment performance issues;
e. New workstation setups, moves, changes and repairs;
f. Accessory and software installations; and
g. Network and application access requests;
- Responsibility for generating documentation in Compass describing incidents and solutions, identifying work around measures, validating request fulfillment, and inserting all additional notes that describe the Services and service levels provided.
- Work location: primarily in Tigard, OR; however, there may be an occasional need to work in Tualatin, OR.

Lexicon Solutions is a full-service staffing company specializing in contract, contract-to-hire, direct placement, and payroll services. Located in the Portland metro area, we are at the heart of technology in the Pacific Northwest. Lexicon Solutions has been voted by the Portland Business Journal as one of Portland's Top Staffing Firms from 2009 - 2018.

Lexicon Solutions is proud to offer a comprehensive benefits package, including the following:
- Major PPO (Pre-tax) medical/dental cafeteria plan.
- AFLAC supplemental insurance.
- Complementary care.
- Individual supplemental term life policies.
- Paid holidays and PTO.
- Direct deposit payroll option.

Lexicon Solutions offers a generous referral bonus program. For more information, visit our website at:

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